Last updated: October 22, 2025
Customer satisfaction remains our top priority. This policy outlines the terms and conditions applicable to returns, exchanges, and refunds, ensuring a transparent and worry-free shopping experience.
1. Return Period
You have 30 days from the date of receiving your order to submit a return request, in accordance with current consumer protection laws regarding the right of withdrawal.
2. Eligible Products
To be accepted, returned items must strictly meet the following conditions:
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Be in perfect condition, neither damaged nor used.
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Be returned in their complete original packaging.
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Include all labels, manuals, and accessories initially provided.
Items that are on sale, customized, promotional, or perishable cannot be returned, except in the case of a manufacturing defect or shipping error.
3. Return Procedure
All return requests must be submitted through the Contact section of our website, clearly indicating the relevant order number.
Once approved, a confirmation email containing detailed instructions will be sent.
The product must then be returned to the provided return address within the specified time frame.
4. Return Shipping Costs
Return shipping costs are fully covered by the seller only in the following cases:
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The product received is defective or damaged.
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The item sent is incorrect due to a preparation error.
In all other cases, return costs remain the responsibility of the customer.
5. Refund Processing
Once the returned product has been received and inspected, an email will confirm whether your return has been approved or denied.
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If approved, the refund will be issued to your original payment method within 5 to 10 business days.
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If denied (due to a non-compliant, incomplete, or damaged item), no refund will be issued.
6. Exchanges
Where possible and subject to availability, an exchange may be offered instead of a refund.
If the replacement item is no longer available, a full refund will be processed.
7. Customer Assistance
For any questions regarding returns or refunds, our customer service team remains at your disposal via the Contact section of our website.
